Legal

bkfb Privacy Policy — How We Handle Your Personal Data

bkfb is committed to protecting the privacy of every player. This policy explains what personal data we collect, why we collect it, how it is stored securely, and what rights you have over your information.

📅 Last updated: 1 January 2026

Introduction

bkfb ("bkfb", "we", "us", "our") operates the online casino and sports betting platform accessible at bkfb.org. In providing this service to players in Bangladesh, we collect and process certain personal data. This Privacy Policy explains how that data is collected, the purposes for which it is used, the circumstances under which it may be shared with third parties, the security measures we apply to protect it, and the rights you hold as a data subject.

This Privacy Policy applies to all users of the bkfb platform, including visitors who browse the site without registering an account and registered players who actively use bkfb's betting and gaming products. By using the bkfb platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This policy should be read alongside the bkfb Terms and Conditions.

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SSL Encryption
All data transmitted between your device and bkfb servers is encrypted using SSL technology.
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No Data Selling
bkfb does not sell, rent, or trade your personal data to any third party for marketing purposes.
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Minimal Collection
We collect only the data necessary to operate the platform, verify your identity, and process your payments.
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Your Rights
You have the right to access, correct, or request deletion of your personal data held by bkfb at any time.

Information We Collect

bkfb collects personal data through several mechanisms during your use of the platform. The categories of data we collect are described below. We do not collect sensitive personal data beyond what is strictly necessary for identity verification and responsible gaming compliance.

Registration Data
When you create a bkfb account, we collect your full name, date of birth, Bangladesh mobile number, and any other information you voluntarily provide during the registration process. This data is required to establish your account, verify your eligibility to use the platform, and facilitate communications with you about your account.
KYC Verification Data
Where KYC identity verification is required — for example, when processing withdrawal requests above specified thresholds — bkfb may collect copies of government-issued photo identification, proof of address documents, and confirmation of your payment method. KYC documents are stored securely and used only for the purpose of identity verification and regulatory compliance. They are not shared with any party other than KYC service providers acting under strict data processing agreements.
Transaction Data
bkfb records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bet placements, winnings, and bonus activity. Transaction records are maintained for account management, fraud prevention, and regulatory compliance purposes. Payment method identifiers (such as your bKash or Nagad number) are stored in encrypted form and used only to process deposits and withdrawals to and from your account.
Usage and Technical Data
When you use the bkfb platform, we automatically collect certain technical and usage data, including your IP address, device type, operating system, browser type and version, pages visited, session duration, game activity, and clickstream data. This data is collected using cookies and similar tracking technologies and is used to operate and improve the platform, detect fraud, and ensure platform security.

How We Use Your Information

bkfb uses the personal data we collect for the following purposes. We process your data only where we have a legitimate basis to do so, as described in the Legal Basis section below. We do not use your personal data for purposes that are incompatible with the original purposes for which it was collected without first obtaining your consent.

  • Account creation and ongoing account management, including verification of eligibility to use the platform and maintenance of your account records.
  • Processing of deposits and withdrawals via bKash, Nagad, and Rocket, including verification of payment source and execution of requested transactions.
  • Customer support, including responding to account queries, resolving disputes, processing complaints, and providing information about bkfb products and policies.
  • Fraud detection and prevention, including monitoring of account and transaction activity for indicators of fraudulent behaviour, money laundering, or other prohibited conduct as defined in the bkfb Terms and Conditions.
  • Responsible gaming compliance, including monitoring of player activity for indicators of problem gambling and administration of self-exclusion, deposit limit, and time-out requests submitted by players.
  • Platform improvement and analytics, including analysis of aggregated and anonymised usage data to identify and fix technical issues, improve the user interface, and optimise the overall player experience on the bkfb platform.

bkfb processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

  • Contract performance — processing necessary to enter into and perform the contract between you and bkfb, including account creation, payment processing, and service delivery.
  • Legal obligation — processing required to comply with applicable legal obligations, including anti-money laundering requirements, identity verification requirements, and regulatory reporting.
  • Legitimate interests — processing necessary for bkfb's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.
  • Consent — where we rely on your consent to process your personal data, for example for optional marketing communications, we will obtain your explicit consent and you may withdraw it at any time without affecting the lawfulness of prior processing.

Sharing of Your Information

bkfb does not sell, rent, or otherwise trade your personal data to third parties for commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question.

Where we engage third-party service providers to assist in the operation of the bkfb platform, those providers are bound by strict data processing agreements that prohibit them from using your data for any purpose other than performing the specific service for which they have been engaged.

Payment Processors
bkfb shares the minimum necessary financial information with bKash, Nagad, Rocket, and other payment processing partners to execute your deposit and withdrawal transactions. Payment processors receive only the data required to complete the requested transaction and are prohibited from using it for any other purpose.
Game Providers
bkfb's casino games are provided by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may collect certain technical data (such as session ID and game state information) directly through their game clients for the purpose of game operation and fairness verification. Their data practices are governed by their own privacy policies.
Legal and Regulatory Authorities
bkfb may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, by order of a court of competent jurisdiction, or where bkfb has a reasonable good-faith belief that disclosure is necessary to prevent imminent harm, fraud, or other criminal activity.

Cookies and Tracking Technologies

bkfb uses cookies and similar tracking technologies to operate the platform, remember your session and preferences, detect fraud, and analyse platform usage. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other data stored on your device.

The types of cookies bkfb uses include: (a) essential cookies required for the platform to function correctly, including session authentication and security tokens; (b) functional cookies that remember your preferences and settings; and (c) analytics cookies that collect anonymised data about how the platform is used, helping us identify areas for improvement. We do not use advertising or behavioural targeting cookies.

Cookie Control: Most modern browsers allow you to control cookies through the browser settings menu. You can choose to block or delete cookies; however, blocking essential cookies may prevent parts of the bkfb platform from functioning correctly, including the ability to log in and maintain your session.

Data Security

bkfb implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and bkfb's servers is protected by SSL encryption. Account passwords are stored in hashed form and are not accessible to bkfb staff. Access to personal data within bkfb is restricted on a need-to-know basis, with access logs maintained and regularly reviewed.

While bkfb applies industry-standard security practices, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bkfb will notify affected users in accordance with applicable legal requirements and will take immediate steps to contain and remediate the breach.

Data Retention

bkfb retains your personal data for as long as your account remains active and for a reasonable period thereafter to allow for the resolution of any outstanding account matters, pending transactions, or disputes. Following account closure, bkfb retains certain account and transaction records for a minimum of five years to comply with anti-money laundering obligations, tax record-keeping requirements, and applicable regulatory requirements.

Where you request deletion of your personal data (see Your Rights section below), bkfb will delete or anonymise data that is no longer required for any of the purposes described above, subject to any retention obligations that override your deletion request under applicable law. In such cases, we will inform you of the specific retention obligation that prevents full deletion and the expected retention period.

Your Privacy Rights

As a bkfb account holder, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the bkfb support team at [email protected]. bkfb will respond to all valid data rights requests within 30 days of receipt.

  • 👁️ Right of AccessYou have the right to request a copy of the personal data bkfb holds about you, together with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
  • ✏️ Right of RectificationYou have the right to request correction of any inaccurate or incomplete personal data bkfb holds about you. Where technically feasible, bkfb will correct inaccurate data promptly upon receiving a valid rectification request.
  • 🗑️ Right to ErasureYou have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis for processing applies, or where processing is unlawful. This right is subject to bkfb's legal retention obligations, including anti-money laundering record-keeping requirements.
  • ⏸️ Right to RestrictionYou have the right to request that bkfb restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests and a determination is pending.
  • 📦 Right to Data PortabilityWhere bkfb processes your personal data by automated means on the basis of contract performance or consent, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format and to request that it be transmitted directly to another data controller where technically feasible.
To Exercise Your Rights: Contact the bkfb support team at [email protected] with the subject line "Data Rights Request". Please include your registered mobile number so we can verify your identity before processing the request. bkfb will acknowledge your request within 5 business days and provide a full response within 30 days.

Third-Party Services and Links

The bkfb platform integrates third-party services including game content from licensed studios, payment processing via Bangladesh mobile wallet providers, and analytics tools. Each of these third parties operates under its own privacy policy in respect of any data it collects directly. bkfb is not responsible for the privacy practices of third-party service providers beyond ensuring that they are bound by appropriate data processing agreements when acting on bkfb's behalf.

bkfb does not operate social media accounts, affiliate pages, or third-party promotional channels. If you encounter a website, social media profile, or application that claims to be affiliated with bkfb but is not accessible through bkfb.org, treat it with caution — bkfb is not responsible for any data practices on such sites and cannot verify their legitimacy.

Children's Privacy

The bkfb platform is strictly for adults aged 21 years and above. bkfb does not knowingly collect personal data from individuals under the age of 21. If bkfb becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately closed, all associated data will be deleted or anonymised to the extent permitted by law, and any deposits will be returned to the original payment method used. If you believe that a minor has registered an account on bkfb, please notify us immediately at [email protected].

Changes to This Privacy Policy

bkfb reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where the changes are significant, we will take reasonable steps to notify active account holders directly, for example via a notification on the platform or a message to your registered mobile number.

Your continued use of the bkfb platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised policy. If you do not agree with the changes, you must close your account and cease using the platform prior to the effective date of the updated policy.

Policy Questions: If you have any questions, concerns, or complaints about this Privacy Policy or about how bkfb handles your personal data, please contact us at [email protected]. We take all privacy concerns seriously and will respond within 5 business days.

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